You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Webtronix Designs reserves the right to change its payment procedures at any time without prior notice to you.
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Customer service is available as defined on the Contact Us page of this Web site.
Miscellaneous
VOID WHERE PROHIBITED:
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Webtronix Designs and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Webtronix Designs shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Webtronix Designs with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and webtronix Designs with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Webtronix Designs. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
Print this Article Last Updated: March 27, 2015 1:42 PM
Have questions about what products and services are eligible for a refund? We've got your answers below! Here are our Standard Terms for products and services eligible for a refund: You may request a full refund within 45 days of purchase for annual products. NOTE: Annual renewals during or after one-month free trials are eligible for refunds for only 15 days from the end of the free trial, i.e. 45 days from the beginning of the free trial.
You may request a refund within 48 hours of purchase for monthly products. After 45 days, you may request an in-store credit for any unused time remaining on your annual plan. Unused time will be prorated based on the date of purchase. In no event will you be eligible for more than one refund for the same product. A product must be cancelled before we can issue a refund. All refund requests must include the reason you are asking for a refund and whether you want an In-store Credit. In the event your purchased product includes a free domain name, if you cancel the purchased product, the standard price for the domain name will be deducted from the refund amount.
Products & Services Available for Refund Under Standard Terms:
NOTE: .eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.
Products with Special Refund Terms: Assisted Service. Refundable after the initial three months. Domains by Proxy®. Refundable if domain name attached to DBP is canceled within five days of purchase. Auto-renews are refundable if service is canceled within 30 days of renewal. New Domain Name Registrations (including .DONUTS). Refundable if canceled and processed within five days of registration (120 hours). NOTE: For ccTLDs specifically, please see each individual support page for information about their refund policies. A list of ccTLDs can be found here: About ccTLDs (Country-Code Domain Names).
gTLD Pre-Registrations. For gTLD pre-registrations, application fees are non-refundable.
Website Builder Facelift. If you don't like the Website Builder 7 site our website designers create for you, you don't have to publish it and can keep using Website Builder 6. Be aware that refunds are unavailable after your website has been redesigned.
For more information on pre-registration refunds with .DONUTS, see DONUTS gTLD Pre-Reg Refunds and Auctions.
NOTE: Application fees for specialty TLDs (like .jobs and .xxx) are non-refundable.
For one-year renewals, refundable if canceled within 45 days after expiration (not necessarily within 45 days after renewal). For multiple years, refundable if canceled within five days of the renewal date. The ICANN fee is only refundable within 5 days of renewing a domain name. In the event you purchase a product that includes a free domain name, if you cancel the product, the standard price for the domain name will be deducted from the refund amount.
NOTE: For ccTLDs specifically, please see each individual support page for information about their refund policies. A list of ccTLDs can be found here: About ccTLDs (Country-Code Domain Names).
Refundable if canceled within five days of manual renewal.
NOTE: For ccTLDs specifically, please see each individual support page for information about their refund policies. A list of ccTLDs can be found here: About ccTLDs (Country-Code Domain Names).
Premium DNS. Refundable within the first five days of purchase.
Protected Registration. Refundable within the first five days of purchase.
SSL Certificates and Renewals. All SSL's, issued or unissued, may be refunded in full, following revocation, within 45 days of the original purchase date. After 45 days, issued or unissued, remaining years may be refunded to In Store Credit.
Unissued renewal certificates may be cancelled and refunded (to In Store Credit or original payment method) for up to 12 months after the renewal billing date.
Products Not Available for Refunds:
Appraisals. Express and Certified Appraisals are non-refundable if the customer already applied the credit.
Domain Monitoring
Professional Web Design Services
Premium Domain Names
Redemption Fees
Email relays
Products (particularly domain names) must be canceled before we can process a refund in almost every situation.
Questions or concerns? Please mail to: